Customer Service
- Shipping & Delivery
- Shopping on the internet is convenient and fun. Shipping fees? Not so much. So we did away with fees. That’s right. No matter how large or small your order, you won’t pay for shipping. This doesn’t mean we cut corners though. Your order will ship fast and includes a tracking number. Did we mention shipping is free?
- Are you in Hawaii? Alaska? Puerto Rico? Don't worry. We ship to all 50 states and U.S. territories. We even ship to PO Boxes and military postal addresses.
- When you choose our Free Shipping option, your order will arrive via the U.S. Postal Service or UPS usually within 5-7 business days. (Most of our customers receive their packages within 3-5 business days.) Delivery time varies, depending on the carrier and the destination. Don't forget to allow extra time for weekends and holidays.
- Privacy & Security
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We are committed to protecting your privacy. Solle Vitamins does not sell, transfer, or give away our customers' names, addresses, phone numbers, email addresses, credit card information, or sales information. We do not collect data without your knowledge when you visit our site, and if you choose provide it to us, we do not make it accessible to any other individual or business. Any information collected from visitors or customers is securely protected using SSL technology.
- Returns & Replacements
- If, for any reason, you are not satisfied with a product, you may return any unused portion within 30 days of the date purchased for a refund/replacement. Credit will be calculated at 100% of the purchase price (customer is responsible for return shipping costs). This guarantee covers all vitamins, herbal products, essential oils, and herbal formulas. This guarantee does not apply to products that have been misused, intentionally damaged, discontinued or outdated and does not apply to the Nature’s Spring water treatment system or NatureSeal cookware, which carry their own limited warranties.
justo.
